User Agreement for 【Arrow Jam:Puzzle】

Last Updated: April 17, 2026

This User Agreement (this "Agreement") is a legally binding contract entered into by

and between you and HEYTAP PTE. LTD. (hereinafter referred to as "we," "us," or

"our") regarding your access to and use of Arrow Jam:Puzzle (hereinafter referred to

as the "Service").

Through this Agreement, you will be informed of the manner in which the Service is

provided, permitted and prohibited activities, measures for addressing potential issues,

and other essential information.

To ensure the optimal provision of the Service, please read this Agreement carefully

and ensure you fully understand all terms and conditions prior to using the Service—

particularly those pertaining to the limitations or exemptions of liability, licensing

of rights, usage of information, governing law, and dispute resolution. Clauses

that limit or exclude our liability are indicated in bold or <u>underlined</u> text for your

emphasis and review.

Unless you have thoroughly read, fully understood, and accepted all terms and

conditions of this Agreement, you are not authorized to access, launch, or

otherwise use the Service. By clicking "Agree," "Next," or through the acts of using,

logging into the Service, or by manifesting your acceptance of this Agreement through

any other express or implied means, you shall be deemed to have read, understood,

and agreed to be bound by the terms and conditions set forth herein.

Upon such acceptance, this Agreement shall immediately take legal effect between

you and us, and shall constitute a legally binding instrument enforceable against

both parties.

You must have reached the legal age of majority in your jurisdiction to enter into

this Agreement and use the Service. If you are under the legal age of majority, you

must read this Agreement together with your parent or legal guardian before deciding

whether to use the Service, to ensure that they clearly understand the contents of this

Agreement. You are strictly prohibited from using the Service until you have

obtained the express consent of your parent or legal guardian.

1. About the Service

1.1 【Arrow Jam:Puzzle】 specifically encompasses the following services:

(1)Core Game Services: The Service provides a puzzle-solving gameplay experience

based on "Link-and-Match" elimination mechanics. You may match and eliminate tiles

within the game area to trigger the descent of stones located at the top of the interface.

(2)Data Storage and Synchronization:

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Local and Cloud Storage: Your game progress may be stored within the local

cache of your device.

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Risk Warning: We shall not be held liable for any data loss resulting from

actions including, but not limited to, clearing device cache, replacing devices,

or uninstalling the application. We assume no obligation for data recovery

beyond the scope of technical feasibility.

(3) Advertising and Incentive Services: The Service incorporates third-party

advertising display services designed to provide you with additional in-game items and

rewards at no cost.

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Rewarded Video Advertisements: You may obtain in-game virtual rewards or

progress acceleration by voluntarily viewing video advertisements or completing

specified advertising interactions.

Third-Party Provision: Advertising content is provided by third-party advertising

platforms or their affiliates. Any actions you take within these advertisements—

including but not limited to clicking, downloading, registering, subscribing, purchasing,

or any other behavior—shall be governed by the respective third party’s agreements,

rules, and privacy policies. We provide no warranty or guarantee, express or

implied, regarding such third-party content, products, or services.

Rewards shall only be granted when the advertisement is effectively displayed, the

corresponding viewing or interaction criteria are met, the relevant callback is

successful, and there is no evidence of cheating, abnormality, or violation of this

Agreement. We shall not be liable for any failure to credit, delay in crediting, or

withdrawal of rewards resulting from incomplete advertisement viewing,

network anomalies, ad loading failures, callback failures, device malfunctions,

system errors, risk control identification, or other reasonable causes. We will

handle such instances at our sole discretion within a reasonable scope.

(4) Virtual Reward Description: Any in-game virtual rewards you obtain through

advertisement viewing may only be used within the Service in accordance with the

applicable rules. Such virtual rewards do not possess the attributes of legal

tender, stored value, electronic currency, prepaid value, or property-based

account balances. They are non-withdrawable, non-transferable, non-tradable, and

cannot be exchanged for cash or real-world goods, services, or any other benefits,

except where otherwise mandated by applicable mandatory laws.

1.2 Service Variability: We will continuously enrich and enhance the Service and its

various functionalities. The functions of the Service may vary depending on the device

and operating system you use, your geographical location, or the requirements of

applicable local laws. The specific functionalities available to you shall be determined

by the Service as it is actually provided at any given time.

2. Accessing the Service

2.1 License Grant: Subject to the terms of this Agreement, we hereby grant you a

personal, non-transferable, non-sublicensable, revocable, and non-exclusive license

to use the Service solely for non-commercial purposes.

2.2 Open Source Software: The Service may contain software licensed under third-

party open-source licenses. The rights and obligations regarding such open-source

software shall be governed by the corresponding licenses or open-source agreements.

You shall comply with the requirements of such third-party licenses or open-source

agreements when using these components. In the event of any conflict between the

licensing descriptions in this Agreement and the terms of any third-party open-source

license or agreement regarding the authorized content of such software, the terms of

the open-source license or agreement shall prevail.

3. Third-Party Services

3.1 Third-Party Relationships: You acknowledge and agree that you may use

services provided by third-party providers within the Service (hereinafter referred to as

"Third-Party Services"). You agree that you will enter into a separate contract with

such third parties regarding the corresponding services (hereinafter referred to as a

"Third-Party Agreement"). We are not a party to any Third-Party Agreement entered

into between you and a third-party service provider. Accordingly, we strongly

recommend that you carefully review the Third-Party Agreement and the third-party

3.2 No Control or Liability: We have neither the right nor the obligation to control or

review the content of products or services provided by third-party service providers.

We shall not be held liable for any infringement of your rights or interests arising

from your use of such third-party products and services. We are not responsible

for the content or availability of any third-party product or service, nor do we provide

any form of warranty or guarantee for any content, advertisements, products, services,

or other information provided by third parties within the Service.

3.3 Dispute Resolution and Support: Any disputes arising from the download or use

of third-party products and services through the Service shall be resolved solely by the

third-party service provider, and we assume no liability therein. We do not provide

any customer support for third-party services or technologies. Should you require

support, please contact the third-party service provider directly.

4. Intellectual Property and Other Rights

4.1 Ownership and Reservation of Rights: Unless otherwise stipulated by laws and

regulations or agreed upon between you and us, we reserve all rights to the content

provided within the Service, including but not limited to text, video and audio, images,

icons, applications, designs, software, scripts, programs, copyrights, trademarks, trade

names, logos, and other materials and services, as well as the "look and feel" of the

foregoing (collectively referred to as "Our Content"). Unless expressly provided

otherwise in this Agreement, your access to and/or use of the Service does not

constitute a transfer of any ownership or other rights in the Service or Our Content to

you or any other person.

4.2 Protection of Rights and Enforcement Authorization: If you believe that your

legal rights and interests have been infringed upon while using the Service, you have

the right to notify us to take necessary measures. Furthermore, to the extent permitted

by applicable laws and regulations, you hereby agree and authorize us to take any

form of legal action in your name against any third-party infringement of your legal

rights (including but not limited to unauthorized reproduction, use, editing, or

plagiarism), including but not limited to filing complaints, initiating litigation, and taking

other necessary enforcement measures.

5. Usage Standards and Restrictions

5.1 Compliance and Prohibitions: You shall comply with all applicable laws and

regulations while using the Service. You are strictly prohibited from using the Service

to engage in any illegal activities or any acts explicitly forbidden by this Agreement,

including but not limited to:

(1) Unlawful Content: Posting, transmitting, disseminating, or storing any content that

endangers national security or unity, undermines social stability, violates public order

or good customs, or is insulting, defamatory, obscene, violent, or otherwise in violation

of any applicable laws and regulations.

(2) Infringement: Posting, transmitting, disseminating, or storing any content that

infringes upon the intellectual property rights, trade secrets, or other legal rights of any

third party.

(3) Inappropriate Material: Using the Service to publish photos or other content that

is violent, nude, partially nude, discriminatory, unlawful, infringing, disgusting,

pornographic, or contains sexually suggestive material.

(4) Harassment and Privacy: Defaming, coercing, bullying, abusing, harassing,

threatening, impersonating, or intimidating any individual or entity. Publishing the

private or confidential information of others is strictly prohibited, including but not

limited to ID numbers, bank card numbers, passport numbers, home addresses, non-

public telephone numbers, or non-public email addresses.

(5) Fraud and Illicit Activities: Soliciting the login information of others, accessing

accounts belonging to others, or participating in money laundering, unauthorized cash-

outs, or pyramid schemes.

(6) Unauthorized Modification: Altering, modifying, adapting, or changing the Service,

or altering, modifying, or changing any other website so as to falsely imply that such

website is associated with the Service.

(7) Falsification of Data: Modifying or forging instructions or data within the operation

of the Service and its software to add, subtract, or alter its functions or operational

effects; or operating or disseminating software or methods used for the aforementioned

purposes to the public, regardless of whether such acts are for commercial purposes.

(8) Derivative Works and Interference: Copying, modifying, adding, deleting,

hooking, or creating any derivative works based on the data released into any terminal

memory during the operation of the Service, interaction data between the client and

the server, or system data necessary for the operation of the Service. Prohibited forms

include, but are not limited to, using plug-ins, "cheats," or unauthorized third-party

tools/services to access the Service and related systems.

(9) API Access: Accessing our confidential Application Programming Interfaces

("APIs") through any means other than those permitted by us. Any use of APIs must

comply with our relevant terms and conditions.

(10) System Integrity: Using any plug-ins, "cheats," systems, or third-party tools not

authorized or licensed by us to interfere with, disrupt, modify, or exert any other

influence on the normal operation of the Service.

(11) Automated and Fraudulent Activities: Accessing the Service in bulk, abnormally

triggering advertisement displays or interactions, farming in-game rewards, or

otherwise interfering with the normal operation of the Service through the use of

automated devices, scripts, bots, robots, simulators, batch control tools, cheating

programs, false click tools, traffic-boosting tools, or any other improper means.

(12) Interference and Inducement: Attempting to restrict other users from using or

enjoying the Service, or encouraging or facilitating any conduct that violates this

Agreement or any of our other terms and policies.

(13) Unauthorized Redirection: Using the Service, its advertising mechanisms, or

other means to guide, redirect, or divert traffic to third-party websites, domains, or

URLs not approved by us, or engaging in any other behavior that may compromise the

security of users, the platform, or the Service.

(14) Network and Server Integrity: Disrupting or damaging the servers or networks

connected to the Service, including but not limited to the transmission of worms,

viruses, spyware, malware, or any other destructive or disruptive code.

(15) System Security: Engaging in any activity while using the Service that damages,

disables, impairs, or jeopardizes the Service, terminal systems, or their security, or

overloading the Service, interfering with the terminal systems of other users or any

other party, or hacking into or gaining unauthorized access to the Service or our data.

(16) Reverse Engineering: Engaging in reverse engineering, reverse assembling, or

decompiling the software of the Service, or otherwise attempting to discover the source

code of the Service software.

(17) Non-Disclosure of Content: Submitting or otherwise providing any part of the

Service (including subject matter and source code) in any form to any person without

our prior written consent.

(18) Reproduction and Integration: Copying or altering all or any part of the Service

without our prior written consent, or merging or incorporating the Service or any part

thereof into any other program.

(19) Commercial Use Restriction: Using the Service for any commercial purposes

without our express prior written permission.

(20) General Compliance: Engaging in any other acts that violate applicable laws and

regulations, this Agreement, our relevant rules, or the legal rights and interests of

others.

(21)

5.2 Content Restrictions: You shall not, by any means, alter, copy, extract, revise, or

supplement the Service or Our Content, nor shall you sell, duplicate, disseminate,

license, or abuse Our Content. Should you need to republish, extract, copy,

disseminate, or otherwise use any of Our Content, you must contact us in advance

and obtain our prior written consent, except as expressly provided otherwise in this

Agreement. This does not affect any rights you may have under applicable mandatory

laws.

5.3 User Content: Regarding any text, files, images, photos, or other information you

upload, publish, or otherwise transmit to or through the Service (collectively referred to

as "User Content"), you retain ownership of such User Content and shall be solely

responsible for it.

5.4 Right to Limit Availability: We reserve the right, at our sole discretion and at any

time, to limit the availability of the Service or any part thereof to any individual or

geographical area, as well as to limit the quantities of any content, programs, products,

services, or other features provided through the Service.

5.5 Measures Against Misconduct: If we reasonably believe that you have engaged

in cheating, traffic boosting (fraudulent volume), abnormal triggering of advertisements,

false interactions, exploitation of system vulnerabilities, malicious acquisition of

rewards, or any other improper conduct, we reserve the right to refuse the issuance

of relevant in-game rewards, or to withdraw, deduct, or reset rewards already

issued. Furthermore, we may, depending on the circumstances, restrict relevant

functionalities or suspend/terminate your access to all or part of the Service.

6. Updates to the Service

6.1 Provision of Updates: To improve user experience, enhance service content, or

ensure the security and functional consistency of the Service, we may, from time to

time, perform updates to the Service (including but not limited to software modifications,

upgrades, functional enhancements, development of new services, or software

replacement). You acknowledge and agree that we reserve the right to perform

such software updates without special notice to you to ensure the security and

integrity of the Service.

6.2 Version Compatibility: Upon the release of a new version of the Service, the older

versions or certain features thereof may become unavailable. We do not guarantee

the continued availability or corresponding support for older versions. You are

advised to monitor the software version of the Service, and your use shall be subject

to the specific versions and functionalities as actually provided by the Service at any

given time.

7. Privacy and Data Collection

The protection of your personal information is a fundamental principle to which we

adhere. Concurrently, in order to provide you with more stable services and to ensure

the security of your transactions, we will collect and process your personal information

in accordance with our 《Privacy Policy》.

8. Disclaimers

8.1 Service Continuity: We will exert our best efforts to provide you with continuous

and secure services. However, you understand that the Service may be interrupted,

delayed, or interfered with for unknown periods due to causes beyond our control. You

agree that we shall assume no liability for any losses resulting from such

interruptions, delays, interferences, or similar malfunctions.

8.2 Limitation of Liability: To the maximum extent permitted by applicable law, we

shall not be held liable for any damages incurred by you or any other person arising

from the inability to access or use the Service due to the following reasons:

(1) Maintenance and Upgrades: Suspension or termination of the Service resulting

from maintenance or upgrades performed by us on the systems, software, or

hardware;

(2) Third-Party Infrastructure: Delays or failures in systems or network

communications not owned or controlled by us;

(3)

Third-Party Providers: The suspension, cancellation, or termination of contracts

or other agreements between us and any third-party payment service providers;

(4)

Security Breaches: Errors or interruptions caused by hacker attacks or similar

security incidents;

(5)

Force Majeure: Other causes beyond our reasonable control.

8.3 "As Is" and "As Available" Basis: The Service is provided on an "AS IS" and

"AS AVAILABLE" basis, without any form of warranty or endorsement. To the

maximum extent permitted by applicable law, we disclaim all warranties, conditions, or

other terms of any kind, whether express or implied, and make no guarantee,

commitment, representation, or warranty regarding the following:

(1) Information Integrity: The timeliness, reliability, accuracy, or completeness of the

Service or any information obtained or displayed through the Service;

(2) Technical Defects: Whether the Service or the servers that host the Service are

free of defects, viruses, bugs, or other harmful elements;

(3)

Specific Functionality: Any warranties related to specific features of the Service,

or whether any information obtained during your use or access to the Service is

reliable, of high quality, or accurate;

(4)

Fitness for Purpose: Whether the Service is reliable, of high quality, accurate,

available, meets your specific requirements, or is capable of producing specific

results or achieving particular outcomes;

(5)

Data Integrity: That no errors will occur during the deletion or storage of data by

you through the Service.

8.4 Reliance on Information: We shall not be held liable for any loss or damage

arising from your (or any other person's) total or partial reliance upon, use of, or

interpretation of the Service or any information obtained through the Service.

8.5 Force Majeure and Beyond Control: We shall assume no liability for any failure

or delay in performing our obligations under this Agreement or the conditions of the

Service due to events beyond our reasonable control.

8.6 Personal Use and Indemnification: The Service is provided solely for your

personal use and may not be made available to any third party. You agree that we,

along with our affiliates, officers, directors, employees, contractors, agents, third-party

payment providers, partners, licensors, and distributors, shall assume no liability for

any losses resulting from the unauthorized use of the Service.

8.7 Statutory Rights: Certain jurisdictions do not allow the exclusion or limitation of

certain warranties, guarantees, or liabilities in contracts. If such laws apply to you,

some or all of the aforementioned exclusions or limitations may not be applicable.

Nothing in this Agreement shall affect your statutory rights as a consumer, nor

shall it affect any rights that you cannot contractually agree to alter or waive.

8.8 Limitation on Injunctive Relief: You agree that if you suffer any damages, losses,

or personal injury resulting from our acts or omissions, such damages (if any) are not

irreparable and are insufficient to entitle you to an injunction or other equitable relief

to enjoin or restrain the exploitation of any website, property, product, service, or other

content owned or controlled by us. You shall have no right to enjoin or restrain the

development, production, distribution, promotion, exhibition, or exploitation of any

website, property, product, service, or other content owned or controlled by us.

9. Modification, Suspension, and Termination

9.1 Right to Suspend or Terminate: We may, in accordance with applicable laws,

temporarily or permanently suspend, cancel, or restrict your access to all or part of the

Service at any time without liability to any individual or third party. We will exert our

best efforts to notify you prior to taking such actions. However, we may immediately

and permanently or temporarily restrict, cancel, or terminate your access to all or part

of the Service without prior notice under the following circumstances: (1) Breach of

Terms: You violate, or we have reasonable grounds to believe you are about to violate,

this Agreement, including any covenants, policies, or guidelines incorporated herein;

(2) Fraud or Misrepresentation: You, or anyone acting on your behalf, engage in

fraudulent or illegal activities, or provide us with false or misleading information;

(3) Legal Compliance: In response to requests from law enforcement or government

agencies pursuant to valid legal processes;

(4)

Emergency Maintenance: To perform urgent system or hardware maintenance

and updates;

(5)

Unforeseen Circumstances: Due to unanticipated technical, security, or business

reasons.

9.2 Termination by User: You may terminate this Agreement at any time by ceasing

all use of the Service.

9.3 Survival of Terms: The expiration or termination of this Agreement shall not affect

any terms expressly stated to operate or remain in effect after such expiration or

termination, nor shall it prejudice any accrued rights or obligations or any rights or

obligations intended to survive such expiration or termination.

9.4 Continued Force and Effect: Any provision of this Agreement that, by its nature

or express terms, should survive the termination of this Agreement shall remain in full

force and effect following such termination until the conditions of such provisions are

satisfied or they expire by their nature.

10. Liability for Breach of Contract

Indemnification: You agree to indemnify, defend, and hold harmless the Service, us,

and other users from and against any losses, damages, or expenses. If your violation

of any applicable laws, regulations, or any terms under this Agreement results in losses

to the Service, us, or any third party, you agree to assume full liability for such damages

and compensation.

11. Governing Law and Dispute Resolution

11.1 Governing Law: This Agreement shall be governed by and construed in

accordance with the laws of Singapore. However, if any mandatory applicable laws

in your jurisdiction provide otherwise, the laws governing all or specific rights and

obligations of the parties shall be the laws of your habitual residence.

11.2 Dispute Resolution: To the extent permitted by applicable law, you and we shall

first attempt to resolve any disputes or issues arising from this Agreement or in

connection with the Service through friendly consultation. If such disputes (whether

contractual or non-contractual) cannot be resolved through consultation within 30 days

from the date either party first submits the dispute, either party shall have the right to

submit the dispute to the exclusive jurisdiction of the courts of Singapore.

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Exception: Notwithstanding the foregoing, if the mandatory laws and court

regulations of your country grant you an inalienable right to have the dispute heard

locally, or if the courts of your country deem the aforementioned jurisdictional

agreement to be unconscionable, the courts of your habitual residence shall have

jurisdiction over disputes related to this Agreement. This does not prejudice your right

to initiate legal proceedings to protect your statutory rights.

12. General Provisions

12.1 Service Enhancements and Modifications: To enhance user experience and

service quality, we will continuously optimize the Service. We may add or remove

functionalities, establish new restrictions, or temporarily or permanently cease

providing certain features. We may also revise this Agreement at any time based on

Service updates. If a revision to the Service or this Agreement significantly impacts you

or severely restricts your access to the Service, we will notify you within a reasonable

timeframe prior to such change. For revisions made to satisfy security, legal, or

regulatory requirements, we may not be able to meet the aforementioned prior notice

requirement, but we will notify you as soon as practicable.

12.2 Severability: If any provision of this Agreement is held to be invalid, void, or

unenforceable by a court of competent jurisdiction or any other competent authority,

such provision shall be deemed deleted from this Agreement, while the remaining

provisions shall remain in full force and effect.

12.3 Assignment and Subcontracting: We reserve the right to assign, subcontract,

or novate our rights and obligations under this Agreement.

13. Contact Us

If you have any questions regarding this Agreement, the Service, or relevant

functionalities, please contact us at: [ipr@heytap.com].